Refund policy

RETURNS

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy is in addition to any statutory rights that may apply.

To be eligible for a return, your item must be unworn or unused, with any tags attached and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO REQUEST A RETURN

Contact us at hello@minimalistgovavi.com before sending your item. If your return is accepted, we will provide the return instructions and correct return address. Items sent back without first requesting a return may not be accepted.

RETURN POSTAGE

For change-of-mind returns, the customer is responsible for the return postage cost. If an item is faulty, damaged or incorrect, contact us before returning it and GOVAVI will arrange the appropriate solution at no additional cost to you.

DAMAGES AND INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect so that we can review the issue and make it right.

EXCEPTIONS

Personalised or custom-made products and gift cards cannot be returned unless they are faulty or your statutory rights apply. For hygiene reasons, worn earrings cannot be returned unless they are faulty.

EXCHANGES

Contact us before returning an item if you would like a different size or style. Where a direct exchange is unavailable, the quickest option is to complete an approved return and place a separate order for the replacement.

REFUNDS

We will notify you when we have received and inspected your return. If approved, the refund will be made to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since we approved your return, contact hello@minimalistgovavi.com.